Thursday, September 15, 2011
Presentation: Annual Roundtable Discussion
Topics:
The Relationship between the Help Desk and Desktop Support
Moderator – Mark Applegate
Tiered vs. Not Tiered Help Desk!
Moderator – Bill Johnson
Pros and Cons of a 24/7 Help Desk
Moderator – Michael Little
What things are companies doing to improve their Support Centers?
Moderator – LeeAnn McBride
Location:
4485 Northland Ridge Blvd.
Columbus, OH 43229
Location Sponsor: Ohio Department of Taxation
Event Sponsor: Insight Global
Contact: Mike Little – VP Program
Time: 11:30 AM to 4:00 PM
Other Meeting Details: There is a visitor lot at the east end of the building (facing the new Menard’s).
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